Janna Kimel
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  • Home
  • Portfolio
  • About
  • Contact
  • Publications
  • Presentations
  • Blog
  • Resume
  • Resources

Providence Health and Services

Better health care through better technology.
For approximately 18 months, I consulted with Providence to help create better experiences on the web and bring in the best possible personal health record to meet the needs of their patients. 

Services

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Provider Research

Opportunity: The motivations for use and barriers to entry with, computers, mobile, Providence web site. Understand context of use. 

Process: Visit providers in clinic, conduct 1:1 interviews. 

Outcomes:  Doctors  a
re very research focused, rely on office staff for task oriented work clinical content is not an important part of this site. Providers don't use the web site, their staff do. 
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PHRs

Opportunity: Providence was considering 3 vendors to supply a personal health record. This research was to understand current tracking processes and uncover which vendor had the most acceptable interface . 

Process: As homework, participants were asked to bring in their current billing and health tracking methods. After these were reviewed, participants viewed 3 UIs in random order and shared feedback. 

Outcomes: Individuals were interested in a PHR, but mostly if the doctor populated the site. Although less visually appealing, a spreadsheet UI was most popular since it closely mimicked existing practices. 
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www.co.marin.ca.us

Medicare Usability

Opportunity: Better understand Medicare members, their use of technology and their feedback on the website. 

Process: 10 Medicare members were brought in for traditional 1:1 usability testing on a computer. 

Outcomes: Learned about general focus on wellness and quality of life at this age. Participants preferred phone to computer and expected searches as good as Google to locate information on site. 
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